From a technological point of view, in addition to Email List having included the Mobile area required by all customers for some time, Aspect is now very focused on social media . “We are pushing a lot in this area - adds the Italian manager - because we are Email List convinced that social media are also important in the contact center field and because Email List we have seen that many companies underestimate them. Often little importance is given to messages sent .
By customers who do not get a response or receive Email List marketing attention. But given that the contact center must be the center of relations with its customers, we are convinced that it is the employees of this type of service who must Email List take care of the answers, with ad for in our solution ". To enrich its solutions, the company acquired in addition to helping them reach the world of small and medium-sized enterprises thanks to its Email List strong presence in the cloud, “brings added value to our product portfolio”.
A partnership was instead reached with the English company Email List specialized in back office optimization. “This is an important agreement - concludes D'Anselmo - because Aspect is now not just a contact center for telephone contacts, emails, Email List text messages and more, but aims to be the complete solution for all companies. This is why we deal with workforce Email List management, staff and process optimization and thanks to Ec we will be able to integrate front office and back office